Dispatcher & Customer Service Rep
With 41 years of dedicated service, Harvex Agromart Inc. stands as a full-service farm supply business, catering to the agricultural needs of Central and Eastern Ontario from our three locations. Harvex Agromart is seeking motivated and dynamic individuals to join our team. Apply to our position today.
Reports to: Location Manager & Controller
Location: Winchester
Key Responsibilities
Dispatch & Logistics Coordination
- Receive and process customer orders, ensuring accurate and timely dispatch of deliveries.
- Coordinate drivers and delivery schedules to maximize efficiency and customer satisfaction.
- Provide clear and accurate delivery instructions to drivers while monitoring schedules to adjust for delays or changes.
- Maintain communication with customers regarding order status, deliver times, and any potential changes.
- Work closely with internal teams to ensure product availability and efficient order fulfillment.
Customer Service & Sales Support
- Serve as the first point of contact for customers by answering calls, responding to inquiries, and assisting with product or service-related questions.
- Maintain a high level of customer satisfaction by resolving concerns professionally and efficiently.
- Process invoices, handle customer accounts, and assist with payment-related inquiries.
- Support counter sales by assisting walk-in customers and helping with product selection when necessary.
- Maintain office records, filing systems, and up-to-date inventory using company software (Navision).
- Assist with loading boxes and bags for customers when needed.
Working Conditions
- Seasonality of the role requires long hours required during the Spring and possibly into Summer (90+ hours/week), managing multiple priorities in a fast-paced environment.
- Frequent communication with customers regarding orders, accounts, and service inquiries.
- Physical Requirements; occasional lifting and loading of products for customers.
Knowledge & Skill Requirements
- Post-secondary diploma or degree in Agri-Business, Business Administration, Logistics, or a related field is preferred.
- 2 or more years of office administration, dispatch, or logistics experience, preferably in agriculture, transportation, or retail setting.
- Understanding of the agricultural industry and willingness to learn company operations.
- Ability to interact professionally with customers, suppliers, and team members.
- Experience with Microsoft Office Suite and willingness to learn company dispatch and inventory management software.
- Ability to prioritize tasks, manage time effectively, and work under pressure will maintaining accuracy.
- Valid Driver’s License required.
This Full-time position offers a competitive wages and benefits to the successful candidate. Please apply before March 13th, 2024.
Apply for
Dispatcher & Customer Service Rep
Apply for
Dispatcher & Customer Service Rep
Please complete the confidential and secure form below. Thank you to all applicants. Only applicants selected for an interview will be contacted.